Enhancing your interpersonal skills not only will help you in life, but in the office with customers and coworkers as well. Here are four things you can do to improve.
Be aware of what’s happening with your customers. Recognize if they’re upset and do what you can to fix it. Be genuine when showing compassion, especially with the fact that you don’t know what’s going on in their personal lives. Keep in mind that they may be going through something elsewhere that is causing them to be more upset than need be. Keep calm and be considerate.
People are so busy these days that active listening is lost. To be an active listener, you must be able to not only hear, but recognize the other person’s perspective. When you paraphrase back what they just said, the client knows you were listening and not just saying “uh-huh” while checking your email. You connect better with the customers and develop a better understanding of them.
Empathy is huge. Being an empathetic person means that you understand how they feel and that’s important when working with others. Keep your own feelings and emotions in check though. If you’re unable to tap into your emotions, you might have difficulty empathizing with clients.
Clients want to feel and know that you’re there for them. They need to know that you are treating them the same as other clients. We as customers don’t want to talk to other customers (their friends) and find out that others are getting more than them. Make it clear that you’re in it together and you won’t leave them out to dry.
I’d love to hear from you… How else can we enhance our interpersonal skills?
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