January 17, 2017

Cool Way To Send Thank You Cards!!

Hey Peeps! Happy 2017!!! I wanted to send you a new service I found. It is called Touchnote and it is a great way to send […]
March 11, 2016

Using Pen and Paper for Follow-Up

Hey Everyone!! I know it has been a bit since my last video blog but things have been busy with the New Client Angel coming out!! […]
November 19, 2015

How to Motivate Your Team!!

Hey Peeps,     In this video blog I’m going to be sharing a couple of tips on how to motivate your team and even yourself. […]
October 15, 2015

How to Stop Cold Calling Webinar

Hey Peeps, Today is special because I am sharing with you a video about my upcoming webinar on How to Stop Cold Calling. In this video […]
September 24, 2015

What can you be doing for only 10 minutes a day that can cause an extra $250-$300 in sales a month?

Happy Thursday!!! I love to find reps that are doing awesome and really growing their business and interview them to find out not only what they […]
August 27, 2015

When To Do A Survey After A Trade Show! – Part 3

Hey There!!!   This is the last of the video blogs about surveys. In this video blog you will learn what to do with the customers  information that […]
August 21, 2015

When To Do A Survey After A Trade Show! – Part 2

Hey there!   Here is Part 2 in the Sending Survey series. In this episode we will discuss what do you do with all of the names […]
May 21, 2015

When To Do A Survey After Someone Orders From You! – Part 1

Hey there!   I get questions about surveys a lot. When do I send them out? How often should I send them? How many questions should […]
April 23, 2015

What Can Focusing On Follow-Up Do For You? Check Out What Happened With This Girl!!

Hey Everyone! Have you ever wondered what would happen if you really focused on follow-up? I know I preach how much it can change your business […]
March 5, 2015

What do Punch Cards, Jars and My Mom’s Birthday Have In Common?

How are you today?  I wanted to drop in and share my latest video with you. Not only is there a fishbowl in this video…but punch […]
February 12, 2015

Easy and FREE Contest for You To Run on Social Media!

What’s Happening??? I hope all good things are happening with you! Today, I wanted to share with you a video on how to run a contest […]
February 5, 2015

Survey Ideas From A Client Angel User

  I know I have talked about how to do surveys before on video blogs and have a whole section dedicated to surveys inside Angel Factor….so…when […]
August 29, 2014

What on Earth Does Pizza Have To Do With Customer Service?

PIZZA…yes PIZZA!!!   I love it and so do millions of people…but have you ever wondered what it has to do with customer service?
August 19, 2014

The Angel Factor – Webinar – On Demand – Registration

August 15, 2014

Customer Evangelists…What are Those?

Hello Everyone!!   I hope you are having a wonderful day.  Today for me is a get errands done day and just relax…Tomorrow is my birthday […]
August 1, 2014

What is ROR and Why Do You Need It?

Happy Friday Everyone!! I think if you have been in business for a while or even if you are a newbie..you know what ROI is right? […]
July 25, 2014

To Send A Second Email or Not??? Hmmmmm…..

Hey Awesome Angel!! Do you ever feel like you email your customers too much? You aren’t bothering them as much as you think you are! Check […]
June 13, 2014

Setting Up Booths – Part 2…Attracting Kiddos!

This is Part 2 of Setting up a Booth at a Vendor Event!! Last week we chatted about setting up a booth at vendor events and […]
June 6, 2014

Are you setting up booths? Here are some tips!

Do you set up a booth as a way to market your products or services? Summer is here and that means tons of places to set […]
April 25, 2014

Vacations are NOT what you think!!

Happy Friday! Lots of people go on vacation and I hope you do too!! But there is so much more to a vacation than you think…especially […]
April 11, 2014

Everyone Needs Encouragement About Time!

Well Hello There! I am so excited to be doing this video blog for you today! I get a ton of questions about this topic because […]
March 14, 2014

Check Out This Video Made by An Angel Factor Student!!

I don’t usually post blogs on Saturdays but I wanted to share this with you as it was pretty special. One of my Angel Factor students […]
February 28, 2014

Are You Ready to Get Wacky…I Mean Creative With Your Customers?

I love finding new fun resources for you to use with your customers to help you stand out from the “sea” of all the other business […]
February 21, 2014

What to do when you feel stress or overhwhelm!

Hey There! Welcome to another episode of The Client Angel TV! As busy moms, entrepreneurs and as women, we have a tendency to run crazy schedules […]
February 14, 2014

The Secret To Remembering Details About Your Customers

Hey Everyone!   Ever meet someone that is a customer or potential customer and you get into the conversation about what they want to order or […]
February 7, 2014

Increase Your Email List with This Hot Tip

Well..Happy Friday!!! I wanted to pop in this week and do a brand new video blog for you! I always get the question…”How do I create […]
January 31, 2014

Blast from the Past! 5 Rules for Amazing Customer Service That Will Win Their Hearts

5 Rules for Amazing Customer Service That Will Win Their Hearts
January 24, 2014

Great Resource for Creating Contests to Boost Sales

Well Hello There! I am so excited to be bringing you this new resource I found. I love running contests and have found that people really […]
January 3, 2014

A little peek at what I have been working on for you!!!

Well Hello!! I am so excited and I can’t tell you why yet but you will be getting an email from me on Monday all about […]
December 27, 2013

Could Authors and Books Be The Answer?

Well Hello There!! This is my last video blog of 2013…how crazy is that??   This is one of my favorites.  In it I give you […]
December 20, 2013

Holiday Card 2013

I am so excited to start off 2014 with a BANG!!   However, I wanted to send you this holiday card for what all happened in […]
December 13, 2013

Ways To Get Your Customers To Give You Their Email Address

People are so reluctant to hand over their emails now a days but never fear...I am here to give you some great tips to get them to hand over those emails willingly to you!!
December 6, 2013

How To Run A Facebook Auction

Can you believe it is December??? I am so far behind with shopping and getting things ready for the holidays…but that is a story for another […]
November 29, 2013

Be Thankful

Hello Everyone! I wanted to say Thank You from the bottom of my heart of allowing me to share my passion with you and teach you […]
November 22, 2013

It’s All About Time Management!

Happy Friday! I am moving my video blogs to Fridays now and calling them “Follow-Up Fridays”. Catchy…huh??? I get asked all the time about time management […]
November 14, 2013

A Quick Tip To Make Your Customer Feel Special!

Hello There and Welcome!   One thing I get asked a lot is, Jen…we know you are supposed to make your customer’s feel special but we […]
October 31, 2013

Fiverr As A Resource

Well Hello Again! This week I am talking about how I get everything done. I have some amazing people that work for me but when I […]
October 24, 2013

Creating Surveys That Work!

Hey Everyone,   One way I love to reach out to my past and new customers is through surveys.  I love asking fun questions to get […]
October 7, 2013

My Newest Video

I wanted to take this blog post to really just say Thank You for all you have done for me.  A lot of you might be […]
August 20, 2013

Tips for Ensuring Your Content is Being Seen

Instead of focusing on what’s hot, focus on what you know so you can create really high-quality content that your followers will want to read again and again, and on a regular basis.
June 27, 2013

Customer Service… Photos Matter Too

Images primp your website in order to invoke engagement, therefore boosting sales. I’ve heard over and over again, “But Jen, I have no idea how to Photoshop my pictures!” Well guess what? There are now free sites that make it so easy, your five-year-old could do it.
June 20, 2013

The Three R’s… Learn It, Love It, Live It

Research shows that many customers just want an explanation, solution to the problem, or an apology. There is a process known as The Three R’s. This is a great tool to keep in mind when dealing with an angry customer.
June 17, 2013

Guest Blog: How to Target Different Personality Types

Email marketing is the stalwart method of communication, growing ever stronger as the years go by
June 13, 2013

Surprise!!! Wait… That’s a Marketing Tool?

Surprise tactics can definitely work as a marketing tool. Create surprises through outlets such as social media or email marketing.
June 6, 2013

Guest Blog: Five Ways to Increase Client Satisfaction (AND Get More Referrals!)

One sure way to keep your business moving and expanding is client satisfaction. How, you ask? You have the best products out there in the market. What else do they need?
May 30, 2013

Two Parts of Your Business That Could Improve

The Social Aspect This may be more about marketing, but sometimes the way you market yourself affects  your customers (which affects your business). Social media, such […]
May 23, 2013

Do YOU Stand Out From The Crowd?

This is usually the spot where you read some fancy new blog post from me about direct sales, follow-up systems, and email marketing… however today is […]
May 20, 2013

Guest Blog: Internet Marketing for Online Businesses

Most business proprietors understand the concept of marketing and what it can do for their businesses. Internet marketing for online business is essentially a backbone for […]
May 16, 2013

Five Rules for Above and Beyond Customer Service

There will always be rules wherever you go in life and of course, this applies to your business. Follow these five rules and retain a happy […]
May 9, 2013

Guest Blog: Four Easy Steps to Refresh Your Marketing Campaign

Staying on top of your competition is about paying attention to the trends. If you can implement the latest thing before your competitors, you’ll be able […]
May 2, 2013

Seven Tips for the Woman Entrepreneur

The late owner of the LA Lakers, Jerry Buss, has had much success with his basketball team. He himself was a great entrepreneur, and it’s because […]
April 25, 2013

The Biggest Marketing Strategy for Business Owners

You can use customer support as marketing. “What’s that?” you say? You can use customer support as marketing?! Well you heard right, my friend! Do you […]
April 22, 2013

Guest Blog: Best Customer Service Tip I’ve Ever Received

This is a story about the best customer service advice I’ve received in my life and I thought it deserved to be shared. I was 25 […]
April 18, 2013

Guest Blog: Complaints on Social Media Platforms… What to Do!

Those who use social media just to promote themselves are often confused about why it doesn’t seem to work for them, why they get nothing in […]
April 11, 2013

Create an Accountability System: Pick a Partner

Recently, I have introduced my newest program The Angel Factor! This is such a new and exciting time for me, and it can be for you […]
April 4, 2013

Three Bad (Professional) Habits to Break

Three Bad (Professional) Habits to Break
April 2, 2013

It’s Give & Take

It’s Give & Take - Get to know your customers to build better relationships
March 21, 2013

Myths That Are a Big “No-No”

You can advertise all you want, but when it comes to gaining loyal customers, the best advertisement is usually through word of mouth. Myths that sometimes […]
March 19, 2013

You’ve Got a Friend in Me

March 14, 2013

Guest Blog: Answering Services for Better Customer Relations

Every business, big or small, benefits from answering services which will help in better customer relationship management. The trick, however, lies in choosing the most appropriate […]
March 13, 2013

Spring Break on the Brain…

March 7, 2013

Improve Your Interpersonal Skills

Enhancing your interpersonal skills not only will help you in life, but in the office with customers and coworkers as well. Here are four things you […]
March 5, 2013

Learn About Your Customers

February 28, 2013

Working Backwards

When you gain customers, you’ve basically created this world for them that they want to be in. You have led them down a particular path where […]
February 21, 2013

Win Back Unhappy Customers

Do you have an unhappy customer and aren’t sure what to do to fix it? As a small business, you want to keep customers, as well […]
February 19, 2013

Tuesday Tip: Stay in Touch

February 5, 2013

Genuine Interest in Your Customers is Vital

January 31, 2013

7 Apps to Further Your Business

When you’re a small business, many times you’re the only one in the control room. With all of the technology these days, we never truly take […]
January 29, 2013

Steve Martin’s Sales Advice

January 24, 2013

Prove That Customer Service isn’t Dead

There are many horror stories to be told when it comes to customer service. Because most of it is done over the phone these days, it […]
January 23, 2013

Responding Makes an Impact.

From now on every Tuesday you will find a quick tip, idea, or inspiration to show your customers love & appreciation. Make sure you Pin It […]
January 18, 2013

Looking for ways to keep your current customers?

In today’s economy, many of you business owners will be thinking of ways to create new income, meaning brand new customers. But what about those customers […]
January 10, 2013

Great News for 2013 Client Angel Users!

This is going to be such an exciting year in The Client Angel community. In the video below I am going to explain all the exciting […]
December 13, 2012

Reconnect with Family

It’s that time of year to reconnect with family, friends, and fans! Today,we’re going to focus on family. I just love finding new and creative ways […]
July 18, 2012

Inspirational Story…Just had to Share!!!

One thing I love to talk about is people overcoming obstacles to achieve their dreams.  I always like to reiterate a feel good story to tell […]
June 18, 2012

Create A Movie for Your Customers

Have you ever thought of creating a movie for your customers?? Think it is too hard or too much work?? I beg to differ…it is actually […]
May 24, 2012


One thing I get asked quite a bit is how do I balance everything I need to do in a day? First of all…let me back […]
February 27, 2012

Using Quotes as a Follow-up Method

OK…this one I LOVE!!  You may have noticed if you follow me on facebook (click here to do that) that I love to post Quotes.  They […]
February 20, 2012

Biggest Mistake Direct Sellers Are Making!!

Want to know what it is?? Not having a follow up and referral system.  You may be saying..I know I need that…but do you have one? […]
February 13, 2012

Are you in the 75% Category of Making Your Customers Love You?

I am a big believer that when we are doing follow-up and marketing to our customers, we need to follow the 75%/25% rule. That means that […]
February 6, 2012

Are You Marketing to Generation Y???

My gut tells me that the way people live their lives and the way they want to work is about to change as Generation Y gets […]
January 24, 2012

Staying in Touch with Your Customers

There is a multitude of ways to stay in touch with your customers.  These days it can be very easy and not time consuming at all. […]
January 17, 2012

Getting Your Downline Ready and Prepped for the New Year!

It can be hard in the beginning of a New Year to get yourself primed and pumped up with goal setting and business planning…let alone your […]
January 10, 2012

What to Do When You Find New Customers

We now have goals set for the New Year and if you are in Direct Sales…they are most likely: Book more parties Either get a downline […]
January 3, 2012

Setting Goals for the New Year

Everyone knows this is the time of year to be setting goals for your personal life as well as business life.  I am a big believer […]
August 23, 2011

Great Customer Service

Hey out there, Sorry for not updating for a while but it has been very busy around here.  We are rolling out some great new features […]
July 26, 2011

Do you avoid the phone?

I know I used to avoid the phone like the plague.  It was so hard to pick up and make a call to someone I hardly […]
July 12, 2011

Ways to Reach Your Customers in Mass

We all love to save time and being able to reach your customers in a mass e-mail or sending out a mass newsletter is always a […]
June 28, 2011

How to Tip into Exponential Growth Part 1 – By Tammy Stanley

I really loved this article I read by Tammy Stanley because it talks about exactly what I do and why I build The Client Angel so […]
June 21, 2011

What Is The Cost of One Customer?

Have you ever wondered what the cost of one customer is? I am a big believer in follow-up and building relationships with your customers. Your job […]
June 7, 2011

Customer Care Cards…Not What You Think!!

We all know when we buy something in the store; we usually get a manual or recipe card showing how to use the item we just […]
May 24, 2011

Have you ever thought about people’s ½ Birthday?

We all do something special for people’s birthdays. We send a card or an e-mail, sometimes pick up the phone and call them. We offer them […]
April 26, 2011

How To Use a Picture for Building Relationships!

I came across this tip a while ago and started doing it myself and just loved the idea of it and the results it got me. […]
April 13, 2011

How Are You Wired?

We all want to know how we are wired. What I mean by that is what we are good at versus what we are not so […]
March 30, 2011

The Client Angel and Sales Mom Network are Teaming Up!

This week I am doing something a little different.  The Client Angel and Sales Mom Network are teaming together for a free webinar and we are […]
March 23, 2011

Ways to Gather Customer Information

In the Direct Sales business, one of the lifelines used for customer retention is follow-up.  Now I don’t mean the kind of follow-up you call them […]
March 15, 2011

My “Why” for The Client Angel

I have been absent for a week or so but that is for a good reason!! His name is Brogan Scott and he was born on […]
March 1, 2011

Don’t Let Distractions Keep you from great Follow-up

We all have this problem!!  We get distracted. How do we maintain all that goes on in our lives without getting distracted?  That is the question […]
February 14, 2011

Happy Valentine’s Day

I am posting this a day earlier than I usually do.  However, I just wanted to say to all my peeps out there HAPPY VALENTINE’S DAY!! […]